windows help please

[Harry Harris Left Hook]

Mrs Left Hook's laptop has shut her out with message: "The User Profile Service failed the logon. User profile cannot be loaded." any ideas on how to get into many months' masters degree work? Ta.

[pompeypanther]

Put error in google and came up with http://support.microsoft.com/kb/947215

Occasionally, Windows might not read your user profile correctly, such as if your antivirus software is scanning your computer while you try to log on. Before you follow the methods here, try restarting your computer and logging on with your user account again to resolve the issue. If you restart your computer and it does not resolve this issue, use the following methods to resolve this issue.

Note You must be able to log on to an administrator account to fix your user profile or copy your data to a new account. Before you resolve the issue, log on to Windows by using another account that has administrative permissions, or restart in safe mode to log on with the built-in administrator account. For more information about how to start in safe mode, visit the following Microsoft website:

Method 1: Fix the user account profile
Method 2: Log on to Windows and copy your data to a new account
Method 3: Delete the error SID and create a new profile

The 3 methods expand to give further instructions.


Hope this helps?

[Harry Harris Left Hook]

Put error in google and came up with http://support.microsoft.com/kb/947215

Occasionally, Windows might not read your user profile correctly, such as if your antivirus software is scanning your computer while you try to log on. Before you follow the methods here, try restarting your computer and logging on with your user account again to resolve the issue. If you restart your computer and it does not resolve this issue, use the following methods to resolve this issue.

Note You must be able to log on to an administrator account to fix your user profile or copy your data to a new account. Before you resolve the issue, log on to Windows by using another account that has administrative permissions, or restart in safe mode to log on with the built-in administrator account. For more information about how to start in safe mode, visit the following Microsoft website:

Method 1: Fix the user account profile
Method 2: Log on to Windows and copy your data to a new account
Method 3: Delete the error SID and create a new profile

The 3 methods expand to give further instructions.


Hope this helps?

Thanks we had got that far - I wondered if any if our computer-whizz pals on here had a simpler way for us who are old and scared...I am also a bit perturbed that something as serious as this arises as a matter of course without the mighty Bill Gates Microsoft corp doing something about it. Thanks again, anyway.