Aquacars

[Locky_McLockface]

I was driving along one of the side roads near where I work last week, following a taxi. I suspect you know what I'm going to say. The driver stopped in the middle of the road, stuck his hazards on, and waited for his fare to get out.

Now, I can understand them having to do that, if there are no parking spaces available - frustrating as it is, they don't really have a huge choice. However, in this instance, there were parking spaces available on BOTH sides of the road, exactly where he had stopped. Not a couple of car lengths up, but right there. I was a little angry at this, I hooted at him (before the passengers got out) and gestured (politely) to suggest that he should move to the side of the road. However, he clearly wasn't interested.

So, I phoned the Aquarcars office, and spoke to the despatcher. Explained the situation as above, had myself a small rant, received the usual platitudes, and hung up. I didn't think anything would come of it, but at least venting myself lowered my blood pressure a little.

I have just received a phone call from one of the more senior members of staff, profusely apologising for the delay in responding, profusely apologising for the lack of consideration from the driver, and whilst I was calling, had a look on the logs to see who the driver was, and told me that the driver would be giving a talking to about considerate driving before he could take another fare.

So, the purpose of this post is to:-

(A) Sing the praises of Aquacars - the cynical among you might say that he was just stringing me along, but I would counter by saying that there is no point in doing so after a week. Fair play to them for listening to a complaint, and acting upon it.

and

(B) To encourage everyone else to have a whinge at Aquacars if you are inconvenienced by one of their drivers in the future, the chap (Bob) encouraged me to call again, if I felt the need.

[splot]

Well fair play to them, may have to take some time out next time to do the same

Do you think phoning them up as moaning about their drivers not knowing where they are going is a legitimate compliant? (I got in a cab last friday at the Shepherd's Crook, to go to Campbell Rd), once the car started moving, "where is Campbell Rd?"